In the second in this series, our report looks at problems with understanding decisions, challenging errors and protecting the rights of people claiming universal credit (UC). It outlines some of the problems claimants experience when they try to challenge a decision about their UC award. These problems have been identified by analysing case studies received via CPAG’s Early Warning System (EWS).
This report presents case studies and analysis from CPAG’s Early Warning System to highlight problems with the information provided to people claiming universal credit.
In December 2018, the Improvement Service and CPAG in Scotland hosted a seminar for local child poverty leads bringing together representatives from local authorities and health boards as well as the Scottish Government, COSLA, SPIRU (Scottish Poverty and Inequality Research Unit) and NHS Health Scotland.