About CPAG training courses

CPAG's experience in the welfare rights field is unrivalled. Our rights handbooks are the definitive guides for those working in advice, support and advocacy nationwide.

We have used this experience and expertise to inform and design the courses in our programme and we make sure our trainers have an equal level of expertise. 

View our full list of courses



We have a full programme of online training courses designed to help advisers stay informed and up-to-date.

Our online training programme, running since June 2020, has been very successful and we will continue to deliver training online into 2022. The courses range in topic and training level to suit all learning requirements and are run by our experienced tutors, in small class groups, using the Zoom platform. 

If you would like further information regarding our online courses please email [email protected] and we would be happy to help!

"A course of this calibre can be hard to find. (The trainer) had a very pleasant manner and both led the course and delivered the content magnificently. Very impressed and want to say thank you. Excellent value for money"
"The idea of producing a 'Weapons Grade' application is a brilliant next level approach that more people should adopt. Please give my personal thanks to the trainer and I look forward to further training in the future. I've never thanked anyone for a training session before, but there's a first time for everything I guess!" 
“Exemplary training and course delivery. It really couldn't have been done better - very clear, substantial but accessible content, excellent delivery - questions really well encouraged and handled. I can't praise it enough”


Fees 2021/22

Half-day course


£89.50 for voluntary organisations, £125.50 for other organisations (Some half day courses in Scotland are subsidised by the Scottish Government)


£99 for voluntary organisations, £139 for other organisations (Some half day courses in Scotland are subsidised by the Scottish Government)


One-day course


£129 for voluntary organisations, £183 for other organisations


£142 for voluntary organisations, £203 for other organisations


Two-day course


£233 for voluntary organisations, £326 for other organisations


Five-day course


£410 for voluntary organisations, £599 for other organisations


CPAG members get a 5% discount on our public programme training courses and events, including our seminars and conferences. Find out more about becoming a member


It is important to choose the right level of course

Basic level courses: for frontline workers who do not work specifically in welfare rights, but who want to know about the benefit issues relevant to their clients to give basic advice or refer on. 

Introductory level courses: for people new to benefit advice work, or who have little or no experience of the subject covered by the course.

Standard level courses: for people with a working knowledge of the benefits system, or the subject covered by the course. These courses are suitable for people wanting a refresher, or to update skills or information.

Experienced level courses: for more experienced benefit advisers who are confident about covering issues in more, and sometimes complex, detail.


Course times

Online training - Half-day online courses typically run from 10am until 1pm, with a 30 minute break at 11.15. Full-day online courses usually run over two consecutive mornings, from 10am until 1pm. Please note that some courses run in the afternoon, so please refer to the course descriptions for specific timings.

Face-to-face training - Full-day face-to-face courses run from 10am until 4.30pm, with registration, tea and coffee from 9.30am. Half-day courses usually run from 1pm until 4pm, with registration, tea and coffee from 12.30pm.




This website should show all available courses and you can reserve a place on any of our courses by booking and paying online.

Places are not guaranteed until they have been paid. A confirmation email with instructions will be sent to you once your booking has been received.


In-house training – we can come to you

We can provide our courses in-house at your premises, nationwide, to meet the training needs of your organisation. We can also deliver bespoke online training. Find out more.


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