About CPAG training courses


We have a comprehensive programme of online training courses designed to help advisers stay informed and up-to-date on all the latest developments and challenges in social security.

The courses range in topic and training level to suit all learning requirements and are run by our experienced tutors, in small class groups, using the Zoom platform.

View our full list of courses



Half-day courses are usually scheduled to run from 10am-1pm with a 30-minute break at 11.15am. To avoid lengthy screen time, we have split online courses over two consecutive mornings that we would normally deliver in person in a full day.



All of the training courses on our online programme can be delivered 'in-house' to up to 17 delegates in your organisation. We can also design and deliver tailored training packages for your staff. We work with many organisations throughout the UK each year to design and deliver in-house learning.

If you would like further information regarding our online courses, please email [email protected] and we would be happy to help!

"A course of this calibre can be hard to find. The trainer had a very pleasant manner and both led the course and delivered the content magnificently. Very impressed and want to say thank you. Excellent value for money"

"Exemplary training and course delivery. It really couldn't have been done better - very clear, substantial but accessible content, excellent delivery - questions really well encouraged and handled. I can't praise it enough"


We are now delivering face-to-face events from our office in central London for those who prefer in-person training.

With new courses, dates and locations added throughout the year, click here and filter our listings by location to view the very latest face-to-face training dates.


It is important to choose the right level of course

We provide training for all experience levels. Our courses are graded at four levels. 

Basic level courses: for frontline workers who do not work specifically in welfare rights, but who want to know about the benefit issues relevant to their clients to give basic advice or refer on. 

Introductory level courses: for people new to benefit advice work, or who have little or no experience of the subject covered by the course.

Standard level courses: for people with a working knowledge of the benefits system, or the subject covered by the course. These courses are suitable for people wanting a refresher, or to update skills or information.

Experienced level courses: for more experienced benefit advisers who are confident about covering issues in more, and sometimes complex, detail. 



From 1st April 2023 to 31st March 2024

Course length and format Voluntary organisations Statutory/other organisations
Half-day online course £96 £134
Full-day online course £138 £196
Three-morning online course £178.50 £241.50
Introduction to welfare rights online course delivered over 6 mornings £410 £578
Full-day face-to-face course £160 £227
Two-day face-to-face course £261 £365


CPAG members now get a 10% discount on our public programme training courses and events, including our seminars and conferences. Find out more about becoming a member


This website should show all available courses and you can reserve a place on any of our courses by booking and paying online.

Places are not guaranteed until they have been paid. A confirmation email with instructions will be sent to you once your booking has been received.


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