About CPAG training courses | CPAG

About CPAG training courses

CPAG's experience in the welfare rights field is unrivalled. Our rights handbooks are the definitive guides for those working in advice, support and advocacy nationwide.

We have used this experience and expertise to inform and design the courses in our programme and we make sure our trainers have an equal level of expertise. 

View our full list of courses

Fees and booking information

Fees 2020/21

Half-day course


£89.50 for voluntary organisations, £125.50 for other organisations (Some half day courses in Scotland are subsidised by the Scottish Government)


£99 for voluntary organisations, £139 for other organisations (Some half day courses in Scotland are subsidised by the Scottish Government)


One-day course


£129 for voluntary organisations, £183 for other organisations


£142 for voluntary organisations, £203 for other organisations


Two-day course


£233 for voluntary organisations, £326 for other organisations


Five-day course


£410 for voluntary organisations, £599 for other organisations


CPAG members get a 5% discount on our public programme training courses and events, including our seminars and conferences. Click here for more information on becoming a member. 


It is important to choose the right level of course

Basic level courses: for frontline workers who do not work specifically in welfare rights, but who want to know about the benefit issues relevant to their clients to give basic advice or refer on. 

Introductory level courses: for people new to benefit advice work, or who have little or no experience of the subject covered by the course.

Standard level courses: for people with a working knowledge of the benefits system, or the subject covered by the course. These courses are suitable for people wanting a refresher, or to update skills or information.

Experienced level courses: for more experienced benefit advisers who are confident about covering issues in more, and sometimes complex, detail.


Course times

Online training - Half-day online courses typically run from 10am until 1pm, with a 30 minute break at 11.15. Full-day online courses usually run over two consecutive mornings, from 10am until 1pm. Please note that some courses run in the afternoon, so please refer to the course descriptions for specific timings.

Face-to-face training - Full-day face-to-face courses run from 10am until 4.30pm, with registration, tea and coffee from 9.30am. Half-day courses usually run from 1pm until 4pm, with registration, tea and coffee from 12.30pm.




This website should show all available courses and you can reserve a place on any of our courses by booking and paying online.

Places are not guaranteed until they have been paid. A confirmation email with instructions will be sent to you once your booking has been received.


In-house training – we can come to you

We can provide our courses in-house at your premises, nationwide, to meet the training needs of your organisation. We can also deliver bespoke online training. Click here for more information.  


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