Universal credit (UC) represents a fundamental change to the system of ‘legacy benefits’ and tax credits it is replacing. The course covers: • The aims and principles of UC •...
This year the DWP begins switching people to universal credit through ‘managed migration’. Starting with a small scale pilot, the DWP aims to achieve an efficient process that will work...
This popular two-day course is aimed at professionals and volunteers who work with people on low incomes. It aims to help you support your clients to maximise their income and...
Benefit may be overpaid for many reasons and recovery often leaves people in hardship. Using practical examples, this course equips you to deal with overpayments by taking a systematic approach...
Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to...
This one-day experienced level course is aimed at advisers who are already familiar with the basic universal credit (UC) rules. It looks in detail at some of the areas of...
How can you help your service users manage universal credit? With an online system, claiming processes that many find difficult, delays and payment issues that can lead to debt, getting...
This two-day course provides trainees with a comprehensive understanding of universal credit from initial claim to challenging DWP errors. The emphasis is on problem solving and giving advisers all of...
This is a practical course for anyone helping someone make a universal credit claim. The course focuses on getting the claim right the first time, avoiding common pitfalls that can...
This course teaches advisers how the conditionality regime for claimants of universal credit works. Advisers should be able to assist claimants with ensuring that inappropriate conditionality is not imposed and...
