Fuel Rights Handbook, 22nd ed

Our Fuel Rights Handbook equips advisers with essential guidance to support clients dealing with arrears and preventing disconnection.

The handbook has been fully updated for 2026, covering all aspects of the rights of gas and electricity consumers in England, Wales and Scotland, including liability, dealing with arrears and preventing disconnection, complaints, and the latest energy efficient schemes. With an emphasis on the legal protection of vulnerable consumers, and on practical advice pursuing complaints and compensation, this handbook provides essential information on the reduction and prevention of fuel poverty.

This Handbook is an essential resource for consumer advisers, lawyers, social workers, advice agencies and anyone who is worried about their own fuel supply.