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Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income. 

Entitlement to social security is determined by whether or not a claimant meets the legal rules relevant to the benefit in question. Similarly, the processes that must be followed. This full-day standard level course is suitable for advisers who undertake benefit casework.

This essential two-morning course is aimed at non-benefit advisers who need a clear and practical introduction to the system.

This practical course is essential for representatives and advisers who want to be more confident in representing clients in social security appeal hearings in the First-tier Tribunal.  It equips you with the skills you need to handle hearings by phone, video or in person and make sure your client has the best chance of success. 

This course looks in detail at some of the more difficult advice topics around the work capability assessment (WCA). Aimed at advisers with a good background knowledge of the WCA rules, the course focuses on the ‘substantial risk’ criteria and how to apply them to clients who do not fit into point-scoring categories. The course also looks at how to optimise WCA challenges at the revision and appeal stages by taking a technical approach, based on identifying the relevant regulations and supporting case law.