Use this template to challenge the DWP's decision that your client aged 19+ is receiving education and therefore not entitled to universal credit (UC), when your client is in non-advanced education and severely disabled, such that if their capability for work is assessed, they will have limited capability for work and work-related activity, so their non-advanced education will not be incompatible with their work-related requirements.
Use this template to challenge the DWP's refusal to administer a universal credit (UC) award by telephone/paper when your client has a disability and cannot manage their online account.
Use this template to challenge the DWP's refusal to accept your terminally ill client's SR1 (or DS1500) and to process their claim for personal independence payment (PIP) under the special rules for end of life because your client is receiving ongoing treatment, though the treatment does not affect their prognosis.
Use this template to challenge HMRC's refusal to apply notional entitlement offsetting to reduce a tax credit overpayment because it has been applied before to an earlier overpayment.
Use this template to challenge DWP’s refusal of a new claim universal credit (UC) advance when your client is a survivor of domestic abuse who previously received UC as a couple with the perpetrator of the abuse, is treated as having made a new claim as a single claimant, and DWP has been informed that your client's ex-partner took the final couple payment of UC leaving your client with no money until the end of their first UC assessment period as a single claimant.
Use this template to challenge DWP's refusal to send your client a PIP2 form and to decide your client's personal independence payment (PIP) claim until your client, who is within the duration of their existing leave to remain (LTR), has applied to extend their LTR and it is too early for them to apply to extend it.
Use this letter to challenge DWP’s failure to resume your client's personal independence payment (PIP) payments when your client has been discharged from hospital or a psychiatric unit and DWP thinks their current accommodation is a hospital (or similar) setting when it is not.
Use this template to challenge DWP's delay in deciding your client's mandatory reconsideration request of a decision that they are not entitled to the universal credit (UC) housing costs element because their fixed-term assured shorthold tenancy agreement has expired, when your client has lawfully remained in the property at the end of the fixed term on statutory periodic basis so does not have and does not need a new written agreement or fixed term.
Use this template to challenge the DWP's decision to 'close', ie, refuse your client's claim for universal credit (UC) because they do not satisfy the habitual residence test (HRT) when your client is a refugee and so exempt from the HRT.
Use this template to challenge DWP's decision to award personal independence payment (PIP) only to the expiry date of your client's biometric residency permit (BRP) when your client's leave to remain (LTR) extends beyond the end date their BRP, and in any event the expiry date of your client's LTR should be irrelevant to deciding the length of a PIP award.
Use this template to challenge DWP decisions to require your client who is a refugee to provide an eVisa when no eVisa has yet been issued to them, and/or to satisfy the habitual residence test (HRT) when they are exempt, and/or your client who is a newly recognised refugee has not been offered a new claim advance.
Use this letter to challenge the DWP's refusal to stop deductions from your client's universal credit (UC) for a benefit overpayment during your client's Debt Relief Order (DRO) moratorium when your client listed the overpayment as a DRO qualifying debt.
