Universal credit London advice project | CPAG

Universal credit London advice project

The Universal Credit London advice project provides free advice and free training courses to welfare rights advisers and frontline staff that support UC claimants living within a London borough.

Our training course places are particularly aimed at advisers who support claimants who are BAME and/or disabled. 


The UC London advice service is running as normal, please see details below.


Do you support people claiming universal credit in London?

Do you work with people who struggle to access the benefits system (due to disability, language barriers or another reason)? 



Advisers or support workers providing free advice or assistance to universal credit claimants living in a London borough.



  • Advice:

          Email: [email protected]

          Call: 020 7812 5221 every Wednesday between 10am-12pm and 2pm-4pm

  • Free UC training:

          Due to the coronavirus (COVID-19) pandemic, we will continue to deliver the training courses online, via Zoom until further notice. 

           All courses in 2021 are now fully booked. We aim to hold 5 courses again in 2022, to express an interest, please complete this form.

          Courses will be delivered online from 10am-1.30pm.

          For further details please email [email protected], alternatively call Sabrina Dubash on 020 7812 5220.


The UC training will cover:

  • Introduction to UC: What is universal credit and who can claim?
  • How to claim UC and the assessment period
  • Elements of UC and housing costs
  • UC and work 
  • Conditionality and sanctions
  • Challenging decisions and problem areas

All training attendees will receive a complimentary copy of CPAG’s Universal Credit: What you need to know handbook and a one year free askCPAG+ subscription.

Supported by City Bridge Trust, the funding arm of the City of London Corporation's charity, Bridge House Estates

City Bridge