Universal credit London advice project | CPAG

Universal credit London advice project


Due to the coronavirus (COVID-19) outbreak, we will deliver the UC London advice project training courses online, via Zoom.  Online courses were held on 1st September and 6th October 2020.  A further training course will be held on 8th December 2020. 

Please email uc-london@cpag.org.uk to express an interest. 

The UC London advice service is running as normal, please see details below.


Do you support people claiming universal credit in London?

Do you work with people who struggle to access the benefits system (due to disability, language barriers or another reason)? 

CPAG’s Universal Credit London advice project provides a free advice service and free training to frontline workers who directly support UC claimants living in a London borough.



Advisers or support workers providing free advice or assistance to universal credit claimants living in a London borough.



  • Advice:

          Email: uc-london@cpag.org.uk

          Call: 020 7812 5221 every Wednesday between 10am-12pm and 2pm-4pm

  • Free UC training:

          For more information please contact Sabrina Dubash on 020 7812 5220

          Free UC training dates for 2020 are:  8th December 2020 (PLACES AVAILABLE)


The UC training will cover:

  • Introduction to UC: What is Universal credit and who can claim?
  • How to claim UC and the assessment period
  • Elements of UC and Housing Costs
  • UC and Work 
  • Conditionality and Sanctions
  • Challenging Decisions and problem areas


All training attendees will receive a complimentary copy of CPAG’s Universal Credit: What you need to know.


Supported by City Bridge Trust, the funding arm of the City of London Corporation's charity, Bridge House Estates

City Bridge