Universal credit London advice project | CPAG

Universal credit London advice project


Due to the coronavirus (COVID-19) outbreak and public health advice, we have postponed the training courses scheduled for April and July 2020. They will be held online on 1st September and 6th October 2020 instead.  

Those with a training place on 1st September and 6th October 2020  have received an email notification with the postponement details. There are a limited number of places available for the training course on 1st September only, please contact uc-london@cpag.org.uk  to express an interest.

We will keep you updated on this page regarding any future training sessions.

The UC London advice service is running as normal, please see details below.


Do you support people claiming universal credit in London?

Do you work with people who struggle to access the benefits system (due to disability, language barriers or another reason)? 

CPAG’s Universal Credit London advice project provides a free advice service and free training to frontline workers who directly support UC claimants living in a London borough.



Advisers or support workers providing free advice or assistance to universal credit claimants living in a London borough.



  • Advice:

          Email: uc-london@cpag.org.uk

          Call: 020 7812 5221 every Wednesday between 10am-12pm and 2pm-4pm

  • Free UC training:

          For more information please contact Sabrina Dubash on 020 7812 5220

          Free UC training dates for 2020 are:  1st September (LIMITED PLACES AVAILABLE)  and 6th October 2020 (FULLY BOOKED)


The UC training will cover:

  • Introduction to UC: What is Universal credit and who can claim?
  • How to claim UC and the assessment period
  • Elements of UC and Housing Costs
  • UC and Work 
  • Conditionality and Sanctions
  • Challenging Decisions and problem areas


All training attendees will receive a complimentary copy of CPAG’s Universal Credit: What you need to know.


Supported by City Bridge Trust, the funding arm of the City of London Corporation's charity, Bridge House Estates

City Bridge