Universal credit London advice project | CPAG

Universal credit London advice project


The Universal Credit London advice project provides free advice and free training to welfare rights advisers and frontline staff that support UC claimants living within a London Borough.

Our training courses are particularly aimed at advisers supporting claimants within BAME and/or disabled communities. 



Due to the coronavirus (COVID-19) pandemic, we will continue to deliver the UC London Advice Project training courses online, via Zoom.  There will be five training courses in 2021, held in March, May, July, October and December.

Please find further details and the form to complete to express an interest. 

The UC London advice service is running as normal, please see details below.


Do you support people claiming universal credit in London?

Do you work with people who struggle to access the benefits system (due to disability, language barriers or another reason)? 

CPAG’s Universal Credit London advice project provides a free advice service and free training to frontline workers who directly support UC claimants living in a London borough.



Advisers or support workers providing free advice or assistance to universal credit claimants living in a London borough.



  • Advice:

          Email: [email protected]

          Call: 020 7812 5221 every Wednesday between 10am-12pm and 2pm-4pm

  • Free UC training:

          To express an interest, please complete this form.

          For more information please email [email protected], alternatively call Sabrina Dubash on 020 7812 5220.

          UC training course dates for 2021: 18th March (FULLY BOOKED), 21st May (FULLY BOOKED), 12th July (FULLY BOOKED), 5th October and 8th December. 


The UC training will cover:

  • Introduction to UC: What is Universal credit and who can claim?
  • How to claim UC and the assessment period
  • Elements of UC and Housing Costs
  • UC and Work 
  • Conditionality and Sanctions
  • Challenging Decisions and problem areas


All training attendees will receive a complimentary copy of CPAG’s Universal Credit: What you need to know handbook and a one year free askCPAG+ subscription.


Supported by City Bridge Trust, the funding arm of the City of London Corporation's charity, Bridge House Estates

City Bridge