Universal credit London advice project

The Universal Credit London advice project provides free advice and free training courses to welfare rights advisers and frontline staff that support UC claimants living within a London borough.

Our training course places are particularly aimed at advisers who support claimants who are BAME and/or disabled. 



Advisers or support workers providing free advice or assistance to universal credit claimants living in a London borough.



  • UC London Advice line:

          Email: [email protected]  (Monday-Friday) 

          Call: 020 7812 5221 every Wednesday between 10am-12pm and 2pm-4pm

  • Free UC training:

          Due to the coronavirus (COVID-19) pandemic, we will continue to deliver the training courses online, via Zoom until further notice. 

         Training course dates for 2022:  29th March, 26th May, 5th July, 18th October and 6th December 2022.  

         Courses will be delivered online from 10am -1.30pm. To express an interest, please complete this form. 

         We can only contact those who are offered a training course place. For further details please email [email protected], alternatively call Sabrina Dubash on 020 7812 5220.


The training course, An Introduction to UC,  will cover:

  • Introduction to UC: What is universal credit and who can claim?
  • How to claim UC and the assessment period
  • Elements of UC and housing costs
  • UC and work 
  • Conditionality and sanctions
  • Challenging decisions and problem areas

All training attendees will receive a complimentary copy of CPAG’s Universal Credit: What you need to know handbook and a one year free askCPAG+ subscription.

Supported by City Bridge Trust, the funding arm of the City of London Corporation's charity, Bridge House Estates

City Bridge