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Events

Overpayments of benefit and tax credits (Glasgow) Thursday 28 November 2019

28th November 2019
Glasgow
Benefit may be overpaid for many reasons and recovery often leaves people in hardship. Using practical examples, this course equips you to deal with overpayments by taking a systematic approach...

Universal credit: the problem areas (Newcastle) Tuesday 3 December 2019

3rd December 2019
Newcastle
This one-day experienced level course is aimed at advisers who are already familiar with the basic universal credit (UC) rules. It looks in detail at some of the areas of...

Universal credit - from A to Z (London) Thursday 5 & Friday 6 December 2019

5th December 2019 to 6th December 2019
London
This two-day course provides trainees with a comprehensive understanding of universal credit from initial claim to challenging DWP errors. The emphasis is on problem solving and giving advisers all of...

Universal credit - supporting clients (Glasgow) Thursday 5 December 2019

5th December 2019
Glasgow
How can you help your service users manage universal credit? With an online system, claiming processes that many find difficult, delays and payment issues that can lead to debt, getting...

Universal credit: help to claim (Manchester) Friday 6 December 2019

6th December 2019
Manchester
This is a practical course for anyone helping someone make a universal credit claim. The course focuses on getting the claim right the first time, avoiding common pitfalls that can...

Universal credit - sanctions and conditionality (London) Monday 9 December 2019

9th December 2019
London
This course teaches advisers how the conditionality regime for claimants of universal credit works. Advisers should be able to assist claimants with ensuring that inappropriate conditionality is not imposed and...

Challenging WCA decisions (Manchester) Wednesday 11 December 2019

11th December 2019
Manchester
The work capability assessment (WCA) applies in both employment and support allowance (ESA) and universal credit (UC). Claimants who fail the WCA can challenge that on appeal, but need support...

Challenging PIP decisions (London) Thursday 12 December 2019

12th December 2019
London
This one-day course looks at how to challenge personal independence payment (PIP) decisions. There is an opportunity to discuss how the different PIP criteria affect appeal tactics, and think through...

Universal credit for disabled people (Liverpool) Friday 13 December 2019

13th December 2019
Liverpool
The roll out of universal credit (UC) full service is well underway. Many more people claim UC in the full service, including families, those with health conditions and those in...

Universal credit for students (London) Friday 13 December 2019

13th December 2019
London
With the introduction of universal credit, the benefit rules for students as we know them are swept away and new rules set up in their place. This one-day course explains...