WEBINAR: A long and winding road - managing delays in Scottish benefit appeals

About this course

Advisers in Scotland handling adult disability payment appeals will know that it often takes well over a year for the appeal to be heard. Such long delays mean you may be advising about making a new claim and dealing with a closed period at the appeal. It also makes it all the more important to avoid postponements and adjournments that prolong delays. 

This webinar draws on real cases from our advice line and looks at how to advise when your client’s condition gets worse while waiting for an appeal. It considers how to handle the appeal when there is a closed period (an end date caused by a new decision). It explains how you can avoid further delays by including in your submission detail about when the award should start and stop. It also takes a look at situations that in practice lead tribunals to adjourn or clients to need a postponement.

The webinar is hosted by Henri Krishna and led by CPAG in Scotland welfare rights experts.

Liam Casey is a welfare rights adviser at CPAG in Scotland, an author of the Welfare Benefits Handbook and trainer on Scottish benefit appeals

Moira Escreet is a welfare rights adviser at CPAG in Scotland, working on the Disabled Children and Families service, an author of the Welfare Benefits Handbook and trainer on challenging Scottish benefit decisions

Jon Shaw is a welfare rights adviser at CPAG in Scotland, and an author of the Welfare Benefits Handbook

Method of delivery and timings:

The webinar will run from 1pm to 3.30pm on Thursday 26th November 2026 and will be delivered live online, via Zoom. 

There will be an opportunity for attendees to ask the speakers questions.

Participants will receive an email link a few days before the webinar, to allow access to the event.

Ticket prices start from £75 for CPAG members and £89.50 for non-members.