Training and events in Scotland | CPAG

Training and events in Scotland

New - Online training

We have a new programme of online training courses that have been designed to help advisers stay informed and up-to-date during the current public health crisis.

These online training courses will currently run from June through to September. The courses range in topic and training level to suit all learning requirements and are run by our experienced tutors in small class groups using the Zoom platform.

 - Half day courses will run as:

10 – 11.15am

11.15 – 11.45 – break

11.45 – 1pm

 - Full day courses will run as above, on two consecutive two mornings.

Browse all Scottish courses and book now - space will be limited.

Please note no face to face training will take place from now until September at the earliest.

If you have a query regarding our online courses please email


''I think online learning is great as it saves transport costs, which can be used to fund the course''

''The structure was great to allow breaks. The break out rooms also good for interactive work''

Online 'in-house' training

We also plan to offer online in-house training to organisations in Scotland, bespoke to the learning needs of your team and at a time that suits, where we adapt the course length, content and emphasis of an existing course to suit your particular objectives and requirements. For more information on online in-house training, email Lorraine Murphy on​

Face to face training

Please note no face to face training will take place from now until September at the earliest; bookings can still be made for face to face courses running in venue from September onwards (subject to government guidelines nearer the time.) Our face to face training takes place in Glasgow and a number of courses in Edinburgh and Inverness.

Search Scottish face to face courses

Useful links

It is important to choose the right level of course!

Basic level courses: for frontline workers who do not work in welfare rights but want to know about benefit issues relevant to their clients to give basic advice or refer on. 

Introductory level courses: for people new to benefit advice work or who have little or no experience of the subject covered by the course.

Standard level courses: for people with a working knowledge of the benefits system or the subject covered by the course. These are suitable for people wanting a refresher or to update skills or information.

Experienced level courses: for more experienced benefit advisers, who are confident about covering issues in more and sometimes complex detail.

Scottish National Standards (SNS)

Many of our courses cover the skills and knowledge required to meet the Scottish National Standards for Information and Advice Providers. For further details please see our Scottish National Standards page.

Course materials and access

For face to face training we can provide course packs in large print. All our training venues are wheelchair accessible. Please indicate on your booking form if you have any other needs or call us to discuss them.


Pauline Chalmers
CPAG in Scotland
Unit 9, Ladywell Business Centre
94 Duke Street
G4 0UW

Tel: 0141 552 3303