Training and events in Scotland

Online training

We have a full programme of online training courses designed to help advisers stay informed and up-to-date.

Our training programme, running online since June 2020, has been very successful and we will continue to deliver training online into 2024. The courses range in topic and training level to suit all learning requirements and are run by our experienced tutors, in small class groups, using the Zoom platform. 


Spaces are limited so book early.

Online course schedule

Half day courses are usually scheduled to run from 10am – 1pm with a 30 minute break at 11.15am. To avoid lengthy screen time, we have split online courses over two consecutive mornings that we would normally deliver in person in a full day. Our Introduction to welfare rights course will be delivered over six non-consecutive mornings.

'In-house' online courses

All courses on our online programme can be delivered 'In-house' to up to 15 delegates in your organisation. Or we can help you to design a tailored training package for staff. We work with many organisations throughout Scotland every year to design and deliver in-house learning.

If you would like further information regarding our online courses please email [email protected] and we would be happy to help!

"I think online learning is great as it saves transport costs, which can be used to fund the course"

"Very useful course delivered in a way that made very complex information understandable"

Scotland's annual conference and Seminars

Our conference takes place in early June each year in Glasgow.

Subscribe to our Training and Events ebulletin to be the first to hear about all of our forthcoming events.

Useful links

It is important to choose the right level of course!

Introductory level courses: for people new to benefit advice work or who have little or no experience of the subject covered by the course.

Standard level courses: for people with a working knowledge of the benefits system or the subject covered by the course. These are suitable for people wanting a refresher or to update skills or information.

Experienced level courses: for more experienced benefit advisers, who are confident about covering issues in more and sometimes complex detail.

Scottish National Standards (SNS)

Many of our courses cover the skills and knowledge required to meet the Scottish National Standards for Information and Advice Providers. For further details please see our Scottish National Standards page.

Course materials and access

All delegates have access to course materials online to view and download. For face to face events we can provide course packs in large print. All our event venues are wheelchair accessible. Please indicate on your booking form if you have any other needs or call us to discuss them.


Pauline Chalmers
CPAG in Scotland
The Forsyth Building
Suite 4.2, 5 Renfield Street
G2 5EZ

Tel: 0141 552 3303
[email protected]