Training and events in Scotland

Online training

We have a full programme of online training courses designed to help advisers stay informed and up-to-date.

Our online training programme, running since June 2020, has been very successful and we will continue to deliver training online into 2023. The courses range in topic and training level to suit all learning requirements and are run by our experienced tutors, in small class groups, using the Zoom platform. 



Online course schedule

Half day courses are usually scheduled to run from 10am – 1pm with a 30 minute break at 11.15am. To avoid lengthy screen time, we have split online courses over two consecutive mornings that we would normally deliver in person in a full day. Our Introduction to welfare rights course will be delivered over six non-consecutive mornings.


'In-house' online courses

All courses on our online programme can be delivered 'In-house' to up to 15 delegates in your organisation. Or we can help you to design a tailored training package for staff. We work with many organisations throughout Scotland every year to design and deliver in-house learning.


If you would like further information regarding our online courses please email [email protected] and we would be happy to help!

"I think online learning is great as it saves transport costs, which can be used to fund the course"

"Very useful course delivered in a way that made very complex information understandable"

Scotland webinars

We have now delivered several Webinar events over the past two years with much success. The latest Scotland Webinar we have open for bookings is;

Hello ADP, goodbye PIP - transferring to Scottish adult disability payment - 13 September 2022 - further information and booking here

Face to face training

Our face to face training programme has been cancelled and replaced with online courses. We hope to return to 'in-person' training as soon as it is safe to do so.

Our face to face courses are ordinarily delivered in the following locations:

Useful links

It is important to choose the right level of course!

Basic level courses: for frontline workers who do not work in welfare rights but want to know about benefit issues relevant to their clients to give basic advice or refer on. 

Introductory level courses: for people new to benefit advice work or who have little or no experience of the subject covered by the course.

Standard level courses: for people with a working knowledge of the benefits system or the subject covered by the course. These are suitable for people wanting a refresher or to update skills or information.

Experienced level courses: for more experienced benefit advisers, who are confident about covering issues in more and sometimes complex detail.

Scottish National Standards (SNS)

Many of our courses cover the skills and knowledge required to meet the Scottish National Standards for Information and Advice Providers. For further details please see our Scottish National Standards page.

Course materials and access

For face to face training we can provide course packs in large print. All our training venues are wheelchair accessible. Please indicate on your booking form if you have any other needs or call us to discuss them.


Pauline Chalmers
CPAG in Scotland
Unit 9, Ladywell Business Centre
94 Duke Street
G4 0UW

Tel: 0141 552 3303
[email protected]