You need to be a subscriber to see this page Log in if you're already a subscriber or view our subscription options Log in View our subscription options Go to Expand all + Chapter 18: Delays 1. Dealing with delays The reasons for the delay When the delay occurs 2. Waiting for a decision on a claim Benefits administered by the DWP and HMRC Official targets Advance payments Applications and decisions Repayments If you are refused an advance payment Interim payments of child benefit and guardian’s allowance Housing benefit Payments on account Scottish benefits Making a complaint Complaints about the DWP Complaints about HMRC Complaints about Social Security Scotland Complaints about housing benefit Judicial review Pending test cases 3. Delays when challenging a decision Delay in carrying out a revision Delay while appeal is prepared Delay following a mandatory reconsideration or redetermination Delay without a mandatory reconsideration Appeal delayed because of a pending test case 4. Delays getting paid The decision awarding you benefit Suspension of benefit The decision maker requires further information If an appeal is pending If your appeal concerns European law Chapter 19: National insurance numbers 1. The national insurance number requirement When the requirement applies Who is exempt 2. Obtaining a national insurance number Applying for a national insurance number 3. Common problems Making a claim Delays Benefit is refused Other remedies Chapter 20: Providing evidence 1. General points about evidence Evidence required when you make a claim Proving your identity Making a valid claim Evidence that you are entitled Evidence that you are not excluded Decisions to end your entitlement If you make another benefit claim If evidence is not available to you 2. Evidence of immigration status Problems providing evidence Changes in immigration status 3. Evidence of residence rights Residence documents issued under the EEA Regulations EEA Regulations residence documents since 1 July 2021 4. Other types of evidence Evidence from other countries Evidence of nationality Evidence of a relationship Non-EEA nationals Evidence of marriage or civil partnership Evidence of parentage Evidence of age Evidence of work Croatian, A2 and A8 nationals Evidence of jobseeking Examples of evidence ← Previous 3. European association agreements and their replacements Next → Chapter 18: Delays
