Are you ready for Universal Credit? | CPAG

Are you ready for Universal Credit?

Published on: 
02 July 2018

To help you get to grips with universal credit we are running courses on the new benefit, and have a range of resources. View them here


Universal credit is the biggest change to our social security system in over sixty years. It will eventually replace many of the current benefits and tax credits for people of working age. With the national roll-out underway, increasing numbers of people can claim universal credit including families with children, those with health conditions and those in work.

The map below shows when universal credit full service is due in your area.

Are you ready for Universal Credit?

You can view all the planned dates for the different local authorities and local jobcentre. Note the exact dates are by home postcode and local jobcentre and may differ from local authority in some cases.


To help you get to grips with universal credit, we are running several training courses in Glasgow, Edinburgh, Inverness and Aberdeen on different aspects of the new benefit:

  • Universal credit - full service
  • Universal credit for tenants in social housing
  • UC for people with ill health and disabilities
  • Universal credit and students
  • Universal credit - supporting clients
In-house – we can come to you

We can provide our courses in-house at your premises or a venue to suit you, to meet the training needs of your organisation. This can be more cost-effective, saving on time, travel and accommodation. We provide the expert tutor and all the training materials. We can tailor courses for you. Get in touch to find out more about how we can help you train staff to support low income households. To make an enquiry and to get a quote please email


Our free universal credit elearning course has been designed for frontline workers who do not work in welfare rights but want to get to grips with important changes in the benefits system. Through interactive quizzes and activities you will look at how universal credit works.

You can create an elearning account for free here. Our courses take an average one hour to complete. Once you have completed the course and submitted your evaluation, you can then print off your certificate.


Universal Credit: What you need to know

A new edition of CPAG’s popular easy to follow guide is out now. It is an essential resource for advisers who need to know how and when universal credit will affect their clients, and for those currently claiming the benefit themselves. It is filled with clear advice and lots of useful examples. It covers all recent developments, including the “two-child limit” and other legislative updates.

The guide is £15 and £12.75 for CAB customers and CPAG members.

You can order your copy online or by contacting CPAG book orders on: 020 7812 5236 with your credit card details or email


A basic factsheet on universal credit is available here. We have a wide range of factsheets, which include several on different aspects of universal credit and welfare reform which you can view here.