This handbook is free but you'll need to log in to view it. Why do I need to log in? Log in Create account Go to Expand all + Appeals How to appeal Complaints DWP complaints Complaining about the DWP Complaining to the Independent Case Examiner HMRC Complaining to HMRC Complaining to the Adjudicator Using your MP Social Security Scotland complaints Local authority complaints Complaining to the Ombudsman The Parliamentary and Health Service Ombudsman The Scottish Public Services Ombudsman Compensation payments Judicial review ← Previous 2. Decisions and delays Next → Chapter 3: Children in hospital