Getting information from your online universal credit account

To advise you, your adviser needs the following information:

• a copy of the entries in your universal credit online journal
• details of your universal credit claim (including the information you gave when you made your claim and the date you submitted the claim)
• a copy of your universal credit statement(s) showing how your universal credit has been calculated

This page explains where to find this information and how to download it from your universal credit online account into a PDF so that you can send it to your adviser.

Instructions

First, log into your universal credit online account and then follow the instructions below.

Printing the entries in your universal credit journal

1. Go to your universal credit journal. Scroll down to the bottom of your journal. Select ‘show more’. Keep doing this until the ‘show more’ button stops appearing.

2. Scroll back to the top of your journal. Select ‘expand all entries’ at the top right of the journal.

3. At the top right of the browser window, select the menu button (three lines or three dots) or alternatively, using your computer keyboard, select Ctrl + P (on Windows devices).

4. Select ‘print’.

5. Select 'Save as PDF', 'Print to PDF' or ‘Microsoft print to PDF’, then select 'save' or ‘print’.
6. You will then be asked to save the PDF file. Make a note of where you save it so you can find it again when emailing your adviser.

1. Go to the universal credit journal. Scroll down to the bottom of your journal. Select ‘show more’. Keep doing this until the ‘show more’ button stops appearing.

2. Find the journal entries for the date on which you submitted your universal credit claim. Find and select the journal entry which reads ‘new claim details were submitted’.

3. At the top right of the browser window, select the menu button (three lines or or three dots) or alternatively, using your computer keyboard, select Ctrl + P (on Windows devices).

4. Select 'Print'.

5. Select 'Save as PDF', 'Print to PDF' or ‘Microsoft print to PDF’, then select 'save' or ‘print’.
6. You will then be asked to save the PDF file. Make a note of where you save it so you can find it again when emailing your adviser.

1. On the home screen of your universal credit online account select ‘payments’.

2. You will then see a list of universal credit payment statements. Select the one that you would like to print. If you want to print more than one statement, then follow the process set out in these instructions for each statement.

3. If the DWP have changed their decision about the amount of universal credit you should be awarded for a particular month, you will see a timeline of changes. Select the links and follow these steps for each statement in the timeline in turn, so your adviser can see how the different amounts have been calculated.

4. Scroll down to the bottom of the payment statement. Select the blue text which reads ‘if you think we’ve made a mistake or want to appeal’. This should display some extra text. Do not skip this step, it will help provide your adviser with information about the decisions that have been made on your award.

5. At the top right of the browser window, select the menu button (three lines or three dots)  or alternatively, using your computer keyboard, select Ctrl + P (on Windows devices).

6. Select ‘print’.

7. Select 'Save to PDF', 'Print to PDF' or ‘Microsoft print to PDF’, then select 'save' or ‘print’.
8. You will then be asked to save the PDF file. Make a note of where you save it so you can find it again when emailing your adviser.