Getting journal entries and claim information from your online universal credit account

Where to find your universal credit online journal entries and claim information, and how to download them into a PDF so that you can send them to your adviser.
Relevant to
all of the UK

To advise you, your adviser needs the following information:

  • a copy of the entries in your universal credit online journal
  • details of your universal credit claim (including the information you gave when you made your claim and the date you submitted the claim)

This page explains where to find this information and how to download it from your universal credit online account into a PDF so that you can send it to your adviser.

Using a smartphone?

If you don't have access to a laptop or PC and you access your online universal credit account on a mobile phone, use the instructions below to see if you can save to PDF or print to PDF on your phone. If not, a local library may have a computer you can use to download the information from your universal credit account to a PDF. If this is not possible,  you could take screenshots of the information from your phone. Take multiple screenshots of any long pages to make sure you capture all the information in the shots.

Instructions

First, log into your universal credit online account and then follow the instructions below.

Printing the entries in your universal credit journal

Screenshot of UC journal entries
  1. Go to your universal credit journal. Scroll down to the bottom of your journal. Select ‘show more’. Keep doing this until the ‘show more’ button stops appearing.
screenshot of UC journal entries - full list
  1. Scroll back to the top of your journal. Select ‘expand all entries’ at the top right of the journal.
Screenshot showing menu in UC journal
  1. At the top right of the browser window, select the menu button (three lines or three dots) or alternatively, using your computer keyboard, select Ctrl + P (on Windows devices).
Screenshot showing how to print UC journal
  1. Select ‘print’.
Screenshot showing how to PDF UC journal
  1. Select 'Save as PDF', 'Print to PDF' or ‘Microsoft print to PDF’, then select 'save' or ‘print’.
  2. You will then be asked to save the PDF file. Make a note of where you save it so you can find it again when emailing your adviser.

Printing the details of your claim

Screenshot of UC journal entries
  1. Go to the universal credit journal. Scroll down to the bottom of your journal. Select ‘show more’. Keep doing this until the ‘show more’ button stops appearing.
Screenshot of UC journal showing new claim
  1. Find the journal entries for the date on which you submitted your universal credit claim. Find and select the journal entry which reads ‘new claim details were submitted’.
screenshot of uc journal new claim showing menu
  1. At the top right of the browser window, select the menu button (three lines or or three dots) or alternatively, using your computer keyboard, select Ctrl + P (on Windows devices).
Screenshot of printing new claim in UC journal
  1. Select 'Print'.
Screenshot showing how to PDF UC journal
  1. Select 'Save as PDF', 'Print to PDF' or ‘Microsoft print to PDF’, then select 'save' or ‘print’.
  2. You will then be asked to save the PDF file. Make a note of where you save it so you can find it again when emailing your adviser.

Download these instructions