Use this template to challenge DWP’s refusal to stop deductions from your client's universal credit (UC) for gas or electricity arrears and ongoing usage when your client has cleared all their gas or electricity arrears and their account is in credit.
These letters are for advisers, not members of the public.
If you don't have an adviser, you may be able to find one at advicelocal.uk
For a copy of this template, please contact [email protected]
We'll discuss your client's case with you and advise whether this pre-action letter is appropriate.
We can support you to complete the letter or help you draft your own.
If a pre-action letter is not appropriate, we'd still be happy to share templates with you if they would help you challenge the decision in a different way.
