Use this template to challenge the DWP's refusal to administer a universal credit (UC) award by telephone/paper when your client has a disability and cannot manage their online account.
These letters are for advisers, not members of the public.
If you don't have an adviser, you may be able to find one at advicelocal.uk
For a copy of this template, please contact [email protected]
We'll discuss your client's case with you and advise whether this pre-action letter is appropriate.
We can support you to complete the letter or help you draft your own.
If a pre-action letter is not appropriate, we'd still be happy to share templates with you if they would help you challenge the decision in a different way.
