Advice service | CPAG

Advice service

CPAG gives advice about welfare benefits and tax credits to people who are advising the public. See below for details of our advice service for advisers in England, Wales and Northern Ireland.

Advice services for advisers

Please note we cannot advise organisations or advisers who charge for their services unless the organisation or individual is regulated by the Law Society.

If you are in Scotland please visit our advice and information page for advisers in Scotland.


If you are an adviser in England, Wales or Northern Ireland you can telephone our advice line on 020 7812 5231.

It is open from Monday to Friday between 10am and noon and between 2pm and 4pm. We welcome and accept calls via Type Talk.


Email advice for advisers in England, Wales and Northern Ireland is limited to enquiries that are specifically about universal credit, child benefit, child tax credit or working tax credit. The email address is [email protected]


UC London Advice Service 

If you’re an adviser in London or support people regarding UC within the Greater London area, please contact the UC London Advice service  

UC London Adviceline: 020 7812 5221 (every Wednesday between 10am and noon and between 2pm and 4pm)
Email: [email protected] (Monday to Friday) 

Test case referrals

If you are an adviser and you wish to refer a potential test case see our information on test case referrals.

Upper Tribunal assistance project

The Upper Tribunal assistance project can provide advice and assistance to advisers and support workers helping claimants to challenge tribunal decisions in welfare benefit and tax credit cases.

Judicial review project

The Judicial Review project helps advisers to resolve clients issues using template letters and supporting casework via email.

When you call or email our advice service for advisers to seek help with your casework, our advisers take notes on the information you give us and record it on our database. This is used for training purposes, quality assurance, complaint investigations, to collect the data needed to fulfil our obligations to our funders, and to support our policy work. You are informed of this before any data collection occurs.

Not an adviser?

Unfortunately, we are unable to offer advice to members of the public.