Advice service | CPAG

Advice service

CPAG gives advice about welfare benefits and tax credits to people who are advising the public. See below for details of our advice service for advisers in England, Wales and Northern Ireland.

Advice services for advisers

Please note we cannot advise organisations or advisers who charge for their services unless the organisation or individual is regulated by the Law Society.

If you are in Scotland please visit our advice and information page for advisers in Scotland.

Telephone

If you are an adviser in England, Wales or Northern Ireland you can telephone our advice line on 020 7812 5231.

It is open from Monday to Friday between 10am and noon and between 2pm and 4pm. We welcome and accept calls via Type Talk.

Email

Email advice for advisers in England, Wales and Northern Ireland is limited to enquiries that are specifically about universal credit, child benefit, child tax credit or working tax credit. The email address is [email protected]

Other ways to get advice from CPAG:
  • The UC London advice service provides advice to advisers who support people on universal credit living in Greater London.
  • The Survivors Welfare Advice Project (SWAP) advises professionals working with domestic abuse survivors on issues relating to their benefit claims and entitlement
  • The Upper Tribunal assistance project can provide advice and assistance to advisers and support workers helping claimants to challenge tribunal decisions in welfare benefit and tax credit cases.
  • The Judicial Review project helps advisers to resolve clients issues using template letters and supporting casework via email.

If you are an adviser and you wish to refer a potential test case see our information on test case referrals.

When you call or email to seek help with your casework, our advisers take notes on the information you give us and record it on our database. This is used for training purposes, quality assurance, complaint investigations, to collect the data needed to fulfil our obligations to our funders, and to support our policy work. You are informed of this before any data collection occurs.
 

Not an adviser?

Unfortunately, we are unable to offer advice to members of the public.