Advice line for frontline advisers and support staff in Scotland

18 February 2019

Phone 0141 552 0552
Monday to Thursday 10am - 4pm, Friday 10am - 12 noon

Email [email protected]

Free, independent, expert, up-to-date advice and information to frontline advisers and support staff in Scotland on all aspects of the benefits and tax credits system - what to claim, how to claim and what to do when things go wrong.

Our advice line is for welfare rights advisers, student advisers, housing staff, health staff, family support staff, social workers, solicitors and other advisers and frontline support staff from organisations in Scotland.

Looking for advice in the rest of the UK?

Please note we cannot advise organisations or advisers who charge for their services, whether through a fee or voluntary contribution from clients, unless they are a regulated law firm.

Online information

Ask CPAG for information and advice on frequently asked questions about common problem areas of the benefit and tax credit system.

Scottish social security pages for information about how the social security system in Scotland is changing.

More information on benefits and tax credits.

"The advice line is a great resource for us as front line staff knowing we can get accurate knowledge."
"The advisers are always very knowledgeable and explain things in ways that are easy to understand."
"Advisers are always pleasant and polite, as well as answering my query over the telephone, I generally receive emails with further useful information."
Not an adviser?

Unfortunately, we are not able to provide advice or training direct to the public. For help with benefits or tax credits, contact your local Citizens Advice Bureau or law centre or search for an advice centre near you at Advice Local.

comments and complaints

We want to maintain a high standard of service. We want to know if the service is not as good as it should be so we can put things right.

Download our complaints procedure below.

If you want to tell us about what you liked about the service, we’d be pleased to hear that. Knowing what we do well helps us provide the best service we can.

Please contact us.

CPAG Complaints Procedure


CPAG in Scotland gratefully acknowledges the financial support of the Scottish Government towards our welfare rights services in Scotland.