In April this year Staffordshire University hosted a welfare reform summit, funded by the Social Policy Association and delivered in partnership with CPAG and the Centre for Health and Development. The aim of the summit was to explore the impact of welfare reform on claimants and the organisations that support them. Over 80 delegates attended from a wide range of backgrounds, including welfare rights and housing professionals, and social policy academics and students. A series of workshops gave delegates the opportunity to share their experience. Richard Machin, Dan Norris and Professor Martin Jones discuss the issues raised.