CPAG training courses | CPAG

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Our full range of training courses, listed by level, from basic to experienced.

Basic courses

BENEFIT BASICS 2019

(Scotland) This two-day course is aimed at professionals and volunteers who work with people on low incomes. It aims to help you support your clients to maximise their income and know when to refer on for more advice.

BENEFITS FOR DISABLED CHILDREN FROM AGE 16

(Scotland) This basic level course focuses on the transition to adult benefits from age 16 for young people with disabilities or health problems who still live at home.

Benefits for non benefit advisers

This course, aimed at non-benefit specialists, provides a comprehensive introduction to the benefits and tax credit system.

CHILDCARE SUPPORT FOR WORKING FAMILIES

(Scotland) This half-day course is for people working in childcare and early years, who want to know more about the support available for working families and help them to avoid common benefit problems.

INCOME MAXIMISATION FOR FAMILIES

(Scotland) This half-day course looks at changes to benefits for people starting a family and families with young children, both in and out of work.

INTRODUCTION TO CHILD POVERTY AND FINANCIAL HELP FOR FAMILIES

(Scotland) This half-day course looks at why many more children in Scotland will be living in poverty by 2020 and which families are likely to be most affected.

Universal Credit: The Essentials

This course is designed for anyone working with low income families who needs to know the basics of UC to help clients maximise their income.

UNIVERSAL CREDIT - SUPPORTING CLIENTS

(Scotland) This course aims to equip you with the practical knowledge you need to help your service users get the most out of universal credit and avoid potential pitfalls.

Introductory courses

BECOMING AN EFFECTIVE TRAINER

(Scotland) This two-day interactive and practical course is designed to increase your skills and confidence if you are new to training, and to enable you to re-examine and update your style and methods if you are a more experienced trainer.

Benefits overview

This one-day introductory level course provides an overview of the benefits and tax credits system and examines how the system has changed with the introduction of universal credit.

CARE-EXPERIENCED YOUNG PEOPLE AND THE BENEFITS SYSTEM

(Scotland) This half-day course looks at the special benefit rules for care-experienced young people.

Dealing with debt

This is an essential two-day course for those advising or supporting clients with debt and money problems.

INCOME MAXIMISATION FOR CARERS

(Scotland) This one-day course gives an introduction to the main benefits available for carers and explains how to maximise income through benefit checks.

INCOME MAXIMISATION FOR OLDER PEOPLE

(Scotland) This course gives you an introduction to pension credit and aims to help you with effective benefit checks to maximise income.

Income maximisation for older people

This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.

INTRODUCTION TO BENEFITS FOR STUDENT ADVISERS

(Scotland) This one-day course equips advisers and frontline workers who are new to benefits with a basic knowledge of social security benefits, including universal credit and tax credits, and explains which ones further and higher education students can claim.

Introduction to welfare rights

This five-day course provides essential training if you are starting off as a welfare rights adviser or need a good understanding of the benefits system.

INTRODUCTION TO WELFARE RIGHTS

(Scotland) This five-day course provides essential training if you are starting off as a welfare rights adviser or need a good understanding of the benefits system.

KINSHIP CARE, LOOKED-AFTER CHILDREN AND THE BENEFITS SYSTEM

(Scotland) This course looks at benefit issues where there is social work involvement with a child and their family.

PIP AND ATTENDANCE ALLOWANCE - AN INTRODUCTION

(Scotland) This one-day course gives you an introduction to personal independence payment (PIP) and attendance allowance (AA), both vitally important benefits for people with disabilities.

UNIVERSAL CREDIT AND YOUNG PEOPLE

(Scotland) This course will help you advise young people from age 16 on entitlement whether in or looking for work, in training or education, sick or disabled.

UNIVERSAL CREDIT - EFFECTIVE CLAIMS

(Scotland) This practical course is aimed at housing staff, support workers and any frontline professionals supporting low-income people. It will help you support clients to avoid common pitfalls that can lead to payment problems.

UNIVERSAL CREDIT, ESA AND THE WORK CAPABILITY ASSESSMENT

(Scotland) This essential one-day course gives you an introduction to the work capability assessment that applies to employment and support allowance and universal credit. It also helps you deal with common problems.

Standard Courses

Benefits for EEA nationals

This one-day course looks at the benefit rules that particularly affect EEA nationals.

BENEFITS FOR EEA NATIONALS

(Scotland) This one-day standard level course looks at the benefit rules that particularly affect EEA nationals.

Benefits for non-EEA nationals

This course looks at the benefit rules that particularly affect non-European nationals.

BENEFITS FOR PEOPLE FROM ABROAD

(Scotland) This two-day course aims to equip you to advise claimants from abroad, both European and non-European nationals.

CHALLENGING PIP DECISIONS

(Scotland) This one-day course looks at how to challenge personal independence payment (PIP) decisions.

Challenging PIP decisions

This course looks at how to challenge PIP decisions and get the right outcome for clients.

Challenging WCA decisions

This course looks at appeal issues and tactics, including the developing body of caselaw around the work capability assessment.

CHALLENGING WCA DECISIONS

(Scotland) The work capability assessment (WCA) applies in both employment and support allowance (ESA) and universal credit (UC). Claimants who fail the WCA can challenge that on appeal, but need support and advice.

DLA for children

This course looks at the DLA rules as they apply to children. It considers how to fill in the form and get the best outcome for the child.

DLA FOR CHILDREN

(Scotland) Disability living allowance (DLA) is the main way of meeting the additional needs of many children yet it is under claimed and can be hard to understand. This course looks at the DLA rules as they apply to children.

ESA - The problem areas

This course examines some of the problems commonly experienced by ESA claimants. Its focus is to understand the legal and administrative roots of the problems and suggest practical solutions.

Getting decisions changed

This course is focused on equipping advisers to deal with the legal and practical issues that apply in getting initial decisions on benefits and tax credits changed.

MAXIMISING BENEFITS FOR RENT

(Scotland) Thousands of tenants each year are evicted by social landlords, usually for rent arrears. Arrears are a growing problem as more people move from housing benefit to universal credit.

Mental health and benefits

(Scotland) This course provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits.

Overpayments of benefits and tax credits

(Scotland) Using practical examples, this course equips you to deal with overpayments by taking a systematic approach to checking and challenging recoverability.

OVERPAYMENTS OF BENEFIT AND TAX CREDITS

(Scotland) Benefit may be overpaid for many reasons and recovery often leaves people in hardship. This course equips you to deal with overpayments by taking a systematic approach to checking and challenging recoverability.

REPRESENTING AT THE FIRST-TIER TRIBUNAL

(Scotland) This popular two-day course gives a basic grounding in representing clients at the First-tier Tribunal. Through mock tribunals, participants gain experience in a safe environment where there is nothing to lose.

Representing at the First-tier Tribunal

This two-day course provides a basic grounding in representing clients at the First-tier Tribunal. Through mock tribunals, participants gain experience in a safe environment where there is nothing to lose.

SCOTTISH SOCIAL SECURITY

(Scotland) Scottish benefits are here! Social Security Scotland, a new agency of the Scottish Government, has started paying devolved benefits. This course focuses on the first Scottish benefits.

SCOTTISH WELFARE FUND - EFFECTIVE APPLICATIONS

(Scotland) The Scottish welfare fund can be an important resource for individuals and families facing emergencies, or during particular stages in their lives when they need additional support.

STUDENTS AND BENEFITS - ELIGIBILITY

(Scotland) Many advisers work with students in both further and higher education. This one-day course explains the different benefits that further and higher education students can claim, including universal credit.

Tax credits - key issues for advisers

This one-day course rounds up all the outstanding issues you may encounter with tax credits, including in the transition to universal credit.

UNIVERSAL CREDIT

(Scotland) The roll out of universal credit (UC) full service is now complete. Anyone of working age needing to make a new claim for benefit to top up a low income has to claim UC.

UNIVERSAL CREDIT AND STUDENTS

(Scotland) With the introduction of universal credit, the benefit rules for students as we know them are swept away and new rules set up in their place.

UNIVERSAL CREDIT - CLAIMANT RESPONSIBILITIES AND SANCTIONS

(Scotland) This course will give you a good understanding of what goes into a claimant commitment and the work-related requirements that people are expected to meet.

UNIVERSAL CREDIT FOR PEOPLE WITH ILL-HEALTH AND DISABILITIES

(Scotland) As the migration to universal credit (UC) continues more individuals with ill health and disabilities will come under UC. This course looks at the UC rules that particularly affect ill or disabled people.

Universal credit - from A-Z

This two-day course provides trainees with a comprehensive understanding of universal credit from initial claim to challenging DWP errors.

Universal Credit - full service

This popular one-day course draws on experience from where UC full service is operating. It teaches who is affected and how to support them, and refreshes knowledge of UC entitlement and calculations.

Universal credit - housing costs

This practical one-day course focusses on the practical aspects of help towards rent in UC.

Universal credit - migration issues

This course examines common problems for claimants moving from legacy benefits onto UC and what can be done to support these claimants.

Universal credit for disabled people

This course looks at the UC rules that particularly affect ill or disabled people. It will equip you to advise clients about the transfer to UC, including through changes of circumstances such as failing a work capability assessment.

UNIVERSAL CREDIT FOR PEOPLE WITH ILL-HEALTH AND DISABILITIES

(Scotland) As the migration to universal credit (UC) continues more individuals with ill health and disabilities will come under UC. This course looks at the UC rules that particularly affect ill or disabled people.

Universal credit for students

This one-day course explains which students can claim universal credit and how student funding affects the amount they get.

Universal credit - sanctions and conditionality

This course teaches advisers how the conditionality regime for claimants of universal credit works.

Using legislation and caselaw

If you prepare cases for reconsideration or appeal, knowing when and how to refer to the law can make your case more effective. This course explores some of the legal skills required by lay advisers and gives information on different aspects of the legal system.

USING LEGISLATION AND CASELAW

(Scotland) If you prepare cases for reconsideration or appeal, knowing when and how to refer to the law can make your case more effective. Being able to direct decision makers to the law can even win the case at an earlier stage.

STUDENTS AND BENEFITS - AN UPDATE

This essential half-day course focuses on recent developments and forthcoming changes in benefits and tax credits aimed specifically at students, and the impact more general changes might have on students.

UNIVERSAL CREDIT - TRANSFERRING FROM BENEFITS AND TAX CREDITS

(Scotland) This half-day course focuses on the transitional issues for claimants who are moving from legacy benefits and tax credits to universal credit.

Experienced courses

APPEALS TO THE UPPER TRIBUNAL

(Scotland) This course is essential for anyone who wants to challenge decisions of the First-tier Tribunal (Social Entitlement Chamber) effectively.

Appeals to the upper tribunal

This course is essential for anyone who wants to challenge decisions of the First-tier Tribunal (Social Entitlement Chamber) effectively.

Benefit and tax credit law update

This one-day course looks at the most important changes in benefit and tax credits law from the previous six months.

Benefits for EEA nationals - advanced

This one-day experienced level course looks in detail at the social security rights of EEA nationals and their families in the UK.

Judicial review

This interactive course gives advisers a clear understanding of the potential use of judicial review for challenging decisions that affect benefit and tax credit claimants where there in no right of appeal.

PIP - CASELAW UPDATE

(Scotland) This half-day course includes a round up of the latest personal independence payment (PIP) caselaw.

SOCIAL SECURITY LAW UPDATE

(Scotland) Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly.

Universal credit - the problem areas

This experienced level course looks in detail at some of the areas of dispute that universal credit claimants face and takes a practical, problem-solving approach.

UNIVERSAL CREDIT UPDATE AND TACTICS

(Scotland) Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes.

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