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Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income. The course covers:

This course gives a basic grounding in preparing a social security appeal to the First-tier Tribunal. Using practical examples, the aim is to increase confidence and share tactics. The course covers:

Universal credit (UC) claimants often have difficulties getting the housing costs element included in their claim and having the right amount paid on time. This course focuses on the practical aspects of help towards rent in UC. It will include an overview of the claim and verification process, who is eligible for housing costs in their UC award, common problems preventing correct payment of the housing costs element and how to check payment amounts and dates.

This half-day online training course explains how PIP entitlement ‘points’ can be scored if you show you cannot do something ‘reliably’. In this way, understanding reliability regulation 4(2A) is vital to your understanding of who qualifies for PIP, and accordingly how you can support PIP claims and appeals. The course covers:

The first income-replacement benefit to be devolved to Scotland is Scottish carer’s assistance. It replaces carer’s allowance and is due to roll out throughout Scotland by spring 2024. The course covers:

When a Scottish benefit is refused, an award is wrong or there is an overpayment, what steps should you take to put things right? You may already be familiar with the processes involved in challenging DWP decisions. But the terminology, rules and processes for Scottish benefits are different. Depending on the case, Social Security Scotland can make a ‘redetermination’ or a ‘determination without application’, there is a new process to get an appeal underway and important new ‘short-term assistance’ available.

There are two new Scottish disability benefits: child disability payment and adult disability payment. These replace disability living allowance (DLA) and personal independence payment (PIP) for people who live in Scotland. This course will help you advise confidently with an understanding of which rules are different or new, how the transfer process works, tactics when there is an existing appeal, and more. The course covers:

This course looks at how limited capability for work rules affect universal credit (UC). The outcome of the work capability assessment has a crucial role in determining claimants’ work-related requirements as well as the amount of money they get.  The course covers: