Events | CPAG


Universal credit - supporting clients (Glasgow) 21 January 2021

21st January 2021
How can you help your service users manage universal credit? With an online system, claiming processes that many find difficult, delays and payment issues that can lead to debt, getting...

Becoming an effective trainer (Glasgow) 27 - 28 January 2021

27th January 2021 to 28th January 2021
This two-day interactive and practical course is designed to increase your skills and confidence if you are new to training, and to enable you to update and refresh your style...

Universal credit update and tactics (Glasgow) 2 February 2021

2nd February 2021
Universal credit changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers...

Using legislation and caselaw (Glasgow) 18 February 2021

18th February 2021
Build your skills with this practical course. If you prepare cases for reconsideration or appeal, knowing when and how to refer to the law can make your case more effective,...

Universal credit (Glasgow) 23 February 2021

23rd February 2021
This essential course is for those who need a detailed understanding of universal credit. Assuming little or no knowledge of universal credit, it will give you an understanding of the...

Students and benefits - eligibility (Glasgow) 25 February 2021

25th February 2021
Many advisers work with students in both further and higher education. This one-day course explains the different benefits that further and higher education students can claim, including universal credit. The...

Income maximisation for families (Glasgow) 4 March 2021

4th March 2021
This half-day course looks at changes to benefits for people starting a family and families with young children, both in and out of work. Maximising income in the early years...

Universal credit - claimant responsibilities and sanctions (Glasgow) 10 March 2021

10th March 2021
Work-related requirements are a cornerstone of universal credit and claimants are frequently sanctioned. This course will give you a good understanding of what goes into a claimant commitment and the...

Universal credit and students (Glasgow) 16 March 2021

16th March 2021
With the introduction of universal credit, the benefit rules for students as we know them are swept away and new rules set up in their place. This one-day course explains...

Income maximisation for older people (Glasgow) 18 March 2021

18th March 2021
Older people commonly do not claim all they are entitled to. This course gives you an introduction to pension credit and aims to help you with effective benefit checks to...