You do not need to be a benefit expert to make a difference. This course is for anyone working with people on low incomes or with additional needs. You will learn the basics...
How can you help your service users manage universal credit? Supporting people with an online system, especially if you are working from home, can be difficult. Helping someone to claim...
Home working, social distancing and self-isolation present unique challenges to frontline workers. This course is an opportunity to discuss how advisers and support workers can best help people navigate the process of claiming benefits and...
This course looks at the universal credit (UC) rules that particularly affect ill or disabled people. It will equip you to advise clients about the transfer to UC, covering transitional...
The government’s coronavirus job retention scheme and self-employment income support scheme have provided help during the pandemic, while other support has been introduced for low income workers required to isolate...
Benefit may be overpaid for many reasons and recovery often leaves people in hardship. Using practical examples, this course equips you to deal with overpayments by taking a systematic approach...
This experienced level course looks in detail at the social security rights of EEA nationals and their family members in the UK. It provides an opportunity for advisers who are...
Personal independence payment (PIP) is the main disability benefit for working-age people. Getting an award of PIP can significantly increase income and so it is a crucial benefit for advisers...
This course gives an overview of benefits and tax credits that students can claim. It helps student advisers recognise when these are relevant for students, and advise them appropriately. It...
Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced...
