Universal credit - an introduction, 18 January 2024 ONLINE

How can you help your service users manage universal credit? Supporting people with an online system, especially if you are working from home, can be difficult. 

Understanding the claim process and how to maintain the online journal can help avoid delays and payment issues that can lead to debt. You do not need to be an expert to make a difference. This course aims to equip you with the practical knowledge you need to help your service users navigate universal credit and avoid potential pitfalls.

The course covers:

• What is universal credit and who can claim it
• How to claim and maintain an award
• Maximising incomes – understanding universal credit amounts  and calculations
• How to avoid pitfalls and deal with common problems

This course is aimed at frontline workers who have little or no experience of the benefit system.

Methods of delivery and timings

This half-day introductory level course will be delivered online via Zoom. It runs from 10am to 1pm, with a half hour break between 11.15-11.45.

It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will be provided with supporting e-learning material, including PowerPoint slides and training packs, hosted on CPAG’s e-learning platform.

What you will need

Participants will need a Wi-Fi connection and a suitable device to access the internet. Prior to the event, participants will receive an email with a link which they should use to join the event and access supporting materials.