Universal credit (UC) claimants often have difficulties getting the housing costs element included in their claim and having the right amount paid on time. This course focuses on the practical aspects of help towards rent in UC. It will include an overview of the claim and verification process, who is eligible for housing costs in their UC award, common problems preventing correct payment of the housing costs element and how to check payment amounts and dates.
The course also covers how and when to apply for Alternative Payment Arrangements, Scottish choices, direct deductions for rent arrears, relevant regulations for challenging administrative errors.
The course covers:
The course will be delivered online via Zoom from 10am to 1pm each day with a half hour break from 11.15 – 11.45.
It is a practical course, delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone. Participants will receive an email a few days before the start of the course, with a link to the event hosted on our AskCPAG elearning platform.