Universal credit (UC) claimants often have difficulties getting their Housing Costs element included in their claim and having the right amount paid on time.
This one-day course, delivered over two consecutive mornings, focuses on the practical aspects of help towards rent in UC.
It will include an overview of the claim and verification process, who is eligible for housing costs in their UC award, common problems preventing correct payment of Housing Costs element and how to check payment amounts and dates.
The course also covers how and when to apply for Alternative Payment Arrangements and direct deductions for rent arrears, and relevant regulations for challenging administrative errors.
The course covers:
Method of delivery and timings
This full-day standard level course will be delivered online via Zoom over two consecutive mornings. It runs from 10am to 1pm on each day, with a half hour break between 11.15-11.45.
It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone. Participants will receive an email a few days before the start of the course, with a link to the event hosted on our AskCPAG elearning platform.