Universal credit (UC) claimants often have difficulties getting their Housing Costs element included in their claim and having the right amount paid on time.
This one-day course (delivered over four one-hour 15 minute modules, across two consecutive mornings) focuses on the practical aspects of help towards rent in UC.
It will include an overview of the claim and verification process, who is eligible for housing costs in their UC award, common problems preventing correct payment of Housing Costs element and how to check payment amounts and dates. The course also covers how and when to apply for Alternative Payment Arrangements and direct deductions for rent arrears, and relevant regulations for challenging administrative errors.
The course covers:
Methods of delivery and timings
This full-day Standard level course runs from 10.00 to 13.00 across two mornings, with a 30 minute break on each day at 11.15. It is delivered live online, via Zoom, with CPAG trainer Barbara Alexander.
It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will be provided with supporting e-learning material, including PowerPoint slides and access to exercises and activities hosted on CPAG’s e-learning platform.
What you will need
Participants will need a Wi-Fi connection and a suitable device to access the internet. Prior to the event, participants will receive an email with a link which they should use to join the event and access supporting materials.