Universal Credit, 19 & 20 February 2024 ONLINE

This training course focuses on universal credit (UC), the centre piece of the Government’s welfare reform programme.

Universal credit is at ‘full roll out’ across the UK and applies to working age claimants whether they are in work or not. UC comes with a reputation for delays and problems relating to poor decision-making, as well as difficulties arising from the UC computer system. 

The course covers:

• The basic rules that define UC entitlement
• Work search conditionality
• The impact of early Migration
• How claims are processed
• Changes of circumstances
• Assisting vulnerable clients
• Summary: What happens when Managed Migration arrives
• How UC is calculated (summary)
• UC Maximum Amount versus Income - overview

For dedicated training on UC migration, see our experienced level universal credit courses.

Method of delivery and timings

This full-day standard level course will be delivered online via Zoom over two consecutive mornings. It runs from 10am to 1pm on each day, with a half hour break between 11.15-11.45.

It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone. Participants will receive an email a few days before the start of the course, with a link to the event hosted on our AskCPAG elearning platform.