Entitlement to social security is determined by whether or not a claimant meets the legal rules relevant to the benefit in question. Similarly, the processes that must be followed.
The course covers:
This full-day standard level course is suitable for advisers who undertake benefit casework.
Those wanting to challenge decisions of the First-tier Tribunal should also book on our Appeals to the Upper Tribunal training.
Method of delivery and timings
This full-day standard level course will be delivered online via Zoom over two consecutive mornings. It runs from 10am to 1pm on each day, with a half hour break between 11.15-11.45.
It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone. Participants will receive an email a few days before the start of the course, with a link to the event hosted on our AskCPAG elearning platform.