Entitlement to social security is determined by whether or not a claimant meets the legal rules relevant to the benefit in question. Similarly, the processes that must be followed.
The course covers:
This full-day standard level course is suitable for advisers who undertake benefit casework.
Those wanting to challenge decisions of the First-tier Tribunal should also book on our Appeals to the Upper Tribunal training.
Methods of delivery and timings
This full-day Standard level course runs from 10am to 1pm, across two consecutive mornings, with a 30 minute break on each day at 11.15am. It is delivered live online, via Zoom, with CPAG trainer Martin Williams.
It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will be provided with supporting e-learning material, including PowerPoint slides and access to exercises and activities hosted on CPAG’s e-learning platform.
What you will need
Participants will need a Wi-Fi connection and a suitable device to access the internet. Prior to the event, participants will receive an email with a link which they should use to join the event and access supporting materials.