If you need to get a universal credit or other benefit decision changed, this course aims to gives you the essential knowledge to do it. To successfully challenge a decision, knowing what type of decision to ask for can make all the difference. This might be a mandatory reconsideration, a revision or a supersession. In some cases complaints, disputes or judicial reviews might be the appropriate course of action.
This course explains the jargon and takes a practical, problem-solving approach to help advisers identify the right way to get decisions changed and get processes unblocked, and so get the best outcome for claimants.
The course covers:
• Understanding the jargon
• When to ask for revisions and supersessions
• When mandatory reconsideration rules apply
• When to use complaints, disputes and judicial reviews
• Practical considerations and tactics
Note that this course does not cover decisions for Scottish benefits.
This half day standard level course will be delivered online via Zoom from 10am to 1pm with a half hour break from 11.15 – 11.45.
It is a practical course, delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone.
Participants will receive an email a few days before the start of the course, with a link to the event hosted on our AskCPAG elearning platform.