Universal credit (UC) claimants often have difficulties getting their Housing Costs element included in their claim and having the right amount paid on time.
This one-day course (delivered over four one-hour 15 minute modules, across two consecutive mornings) focusses on the practical aspects of help towards rent in UC.
It will include an overview of the claim and verification process, common problems preventing payment of Housing Costs element and how to check payment amounts and dates. The course also covers how and when to apply for Alternative Payment Arrangements and direct deductions for rent arrears, and relevant regulations for challenging administrative errors.
The course covers:
• Claiming Housing Costs element correctly
• Rent verification process
• Checking entitlement amount
• Local housing allowance rules and the bedroom tax
• Dates of payment
• Reasons for rent shortfall
Methods of delivery and timings
This one-day standard level course runs from 10.00 to 13.00 across two consecutive mornings, with a 30 minute break at 11.15. It is delivered live online, via Zoom, with CPAG trainer Kelly-Marie Jones.
It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will be provided with supporting e-learning material, including PowerPoint slides and access to exercises and activities hosted on CPAG’s e-learning platform.
What you will need
Participants will need a Wi-Fi connection and a suitable device to access the internet. Prior to the event, participants will receive an email with a link which they should use to join the event and access supporting materials.