This one-day standard level course (delivered over four one-hour 15 minute modules, across two consecutive mornings) provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits, and to help avoid some of the pitfalls of the system. The course covers: • Common diagnoses, symptoms, medication and side-effects • Barriers to people getting the right entitlement • Personal independence payment in a mental health context • Medical tests for universal credit and employment and support allowance • Tactics for dealing with other benefit issues A basic knowledge of the benefits system is assumed. Methods of delivery and timings This one-day standard level course runs from 10.00 to 13.00 across two consecutive mornings, with a 30 minute break at 11.15. It is delivered live online, via Zoom, with CPAG trainer Jo Silcox. It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will be provided with supporting e-learning material, including PowerPoint slides and access to exercises and activities hosted on CPAG’s e-learning platform. What you will need Participants will need a Wi-Fi connection and a suitable device to access the internet. Prior to the event, participants will receive an email with a link which they should use to join the event and access supporting materials.