The welfare benefits system is complicated and confusing, both to claimants and those whose responsibility it is to support them. Claimants are largely expected to know their rights, although it is clear that most do not. Thousands of millions of pounds is under claimed every year leading to severe hardship, including rent arrears and other indebtedness.
This training course is intended to help those new to helping claimants with social security queries, and to increase awareness of the key welfare benefits available to new and established claimants.
The course covers:
• An overview of the benefits system
• The role of contributory and non-contributory benefits and the growing importance of universal credit
• How sick and disabled people are supported through social security
Methods of delivery and timings
This full-day Introductory level course runs from 10.00 to 13.00, across two consecutive mornings, with a 30 minute break at 11.15. It is delivered live online, via Zoom, with CPAG trainer Steve Johnson.
It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will be provided with supporting e-learning material, including PowerPoint slides and access to exercises and activities hosted on CPAG’s e-learning platform.
What you will need
Participants will need a Wi-Fi connection and a suitable device to access the internet. Prior to the event, participants will receive an email with a link which they should use to join the event and access supporting materials.