This half-day online training course explains how the PIP claim process works and the importance of the PIP2 questionnaire. It looks at what makes a poor PIP claim, and how it can be optimised using the regulations, guidance and case law. Course agenda: • Legal basis of PIP entitlement • How points flow from PIP ‘activities’ and ‘descriptors’ • The role of the PIP2 questionnaire in establishing entitlement • How the questionnaire matches up or fails to match up to PIP ‘descriptors’ • How a defective questionnaire response can lead to incorrect refusal • How to bring questionnaire completion up to the criteria described in the law • How to use PIP regulations 7 and 4 to assist in making good claims • How PIP case law provides very useful guidance to advisers • How to complete the questionnaire with an eye to tribunal judge scrutiny, if an appeal becomes necessary Methods of delivery and timings This half-day experienced level course runs from 10.00 to 13.00, with a 30 minute break at 11.15. It is delivered live online, via Zoom, with CPAG trainer Steve Johnson. It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. What you will need Participants will need a Wi-Fi connection and a suitable device to access the internet. Prior to the event, participants will receive an email with a link which they should use to join the event and access supporting materials.