This essential one-day course, held over two consecutive mornings, is aimed at non-benefit staff and volunteers working with people for whom benefits are an issue.
It provides a comprehensive introduction to the benefits and tax credits system and enables staff to complete basic income maximisation checks on behalf of clients, tenants and service users.
The course covers: • The structure of the benefit system • The different categories of benefits • Basic entitlement to different benefits • The basic rules of universal credit and how to claim • Who is affected by the benefit cap • When and how to challenge decisions
Methods of delivery and timings This one-day basic level course runs from 10.00 to 13.00 across two consecutive mornings, with a 30 minute break at 11.15. It is delivered live online, via Zoom, with CPAG trainer Barbara Alexander.
It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will be provided with supporting e-learning material, including PowerPoint slides and access to exercises and activities hosted on CPAG’s e-learning platform.
What you will need Participants will need a Wi-Fi connection and a suitable device to access the internet. Prior to the event, participants will receive an email with a link which they should use to join the event and access supporting materials.