If you are an adviser who faces barriers to overcoming problems with universal credit or other benefit claims and decisions, this course gives you the essential knowledge you need. To successfully challenge a benefits decision, knowing what type of decision should be made can make all the difference. This might be a mandatory reconsideration, a revision, a supersession or a redetermination. In some cases complaints, disputes or judicial reviews might be the appropriate course of action.
This course explains the jargon and takes a practical, problem-solving approach to help advisers identify the right way to get decisions changed and get processes unblocked, and so get the best outcome for claimants.
The course covers:
• Understanding the jargon
• When to ask for revisions and supersessions
• When mandatory reconsideration rules apply
• Redeterminations of Scottish benefits
• Using judicial review in case work
• Complaints and disputes
• Practical considerations and tactics