If you are an adviser who faces barriers to overcoming problems with universal credit or other benefit claims and decisions, this course gives you the essential knowledge you need. To successfully challenge a benefits decision, knowing what type of decision should be made can make all the difference. This might be a mandatory reconsideration, a revision, a supersession or a redetermination. In some cases complaints, disputes or judicial reviews might be the appropriate course of action.
This course explains the jargon and takes a practical, problem-solving approach to help advisers identify the right way to get decisions changed and get processes unblocked, and so get the best outcome for claimants.
The course covers:
• Understanding the jargon
• When to ask for revisions and supersessions
• When mandatory reconsideration rules apply
• Using judicial review in case work
• Complaints and disputes
• Practical considerations and tactics
Methods of delivery and timings
This Experienced level course runs from 10.00 to 13.00 over two consecutive mornings, with a 30 minute break at 11.15. It is delivered live online, via Zoom, with CPAG trainer Dan Norris.
It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will be provided with a link to slides and exercises, hosted on CPAG’s e-learning platform, a week prior to the course.
What you will need
Participants will need a Wi-Fi connection and a suitable device to access the internet. Prior to the event, participants will receive an email with a link which they should use to join the event and access supporting materials.