Challenging Scottish benefit decisions – redeterminations and other tactics (Scotland) 27 - 28 February 2024 ONLINE

When a Scottish benefit is refused, an award is wrong or there is an overpayment, what steps should you take to put things right? You may already be familiar with the processes involved in challenging DWP decisions. But the terminology, rules and processes for Scottish benefits are different. Depending on the case, Social Security Scotland can make a ‘redetermination’ or a ‘determination without application’, there is a new process to get an appeal underway and important new ‘short-term assistance’ available. To make an effective case as an adviser and maximise income while challenging a decision depends on knowing which route to follow.

The course covers

• Understanding the terminology
• When to apply for a redetermination and tactics if the application is late
• When and how an award is changed by ‘determination without application’
• Getting an appeal underway
• Getting short-term assistance while challenging a decision

The course does not cover preparing submissions for appeals

This course will be delivered online via Zoom from 10am to 1pm with a half hour break from 11.15 – 11.45. 

It is a practical course, delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone. Participants will receive an email a few days before the start of the course, with a link to the event hosted on our AskCPAG elearning platform.