Challenging decisions - mandatory reconsiderations and other tactics (Scotland) 21 - 22 February 2024 ONLINE

If you need to get a universal credit or other benefit decision changed, this course aims to gives you the essential knowledge to do it. To successfully challenge a decision, knowing what type of decision to ask for can make all the difference. This might be a mandatory reconsideration, a revision or a supersession. In some cases complaints, disputes or judicial reviews might be the appropriate course of action. 

This course explains the jargon and takes a practical, problem-solving approach to help advisers identify the right way to get decisions changed and get processes unblocked, and so get the best outcome for claimants. 

The course covers: 

• Understanding the jargon 
• When to ask for revisions and supersessions 
• When mandatory reconsideration rules apply 
• When to use complaints, disputes and judicial reviews 
• Practical considerations and tactics 

This course does not cover decisions made by Social Security Scotland. See our other course, Challenging Scottish benefit decisions – what’s the difference?

The course will be delivered online via Zoom from 10am to 1pm each day with a half hour break from 11.15 – 11.45. 

It is a practical course, delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone. Participants will receive an email a few days before the start of the course, with a link to the event hosted on our AskCPAG elearning platform.