Around two thousand tenants each year are evicted by social landlords for rent arrears, and an unrecorded number of private tenants. Arrears are a growing problem as people move from housing benefit (HB) to universal credit (UC). This practical course is aimed at housing workers and advisers who need to understand how to manage UC to minimise arrears and reduce the threat of eviction and how to maximise and retain HB.
The course covers:
· The claims process in Scotland for UC housing costs element and HB
· Where entitlement can be missed or disputed eg, temporary absence, two homes, non-dependants
· The effect of sanctions and other UC reductions on the UC housing costs element
· Overpayments of HB and UC and recovery from landlords and tenants
This course is aimed at those with a working knowledge of HB and UC.
This 'one-day equivalent' standard level course will be delivered online over two mornings as follows;
30 September 2020
10.00 - 11.15 training session delivered via Zoom
11.15 - 11.45 break
11.45 - 1.00 training session delivered via Zoom
1 October 2020
Repeat of day 1 schedule
This is a practical course, delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone. Participants will receive an email link, a few days before the start of the course, to allow access to the event.