This essential two-day course is aimed at non-benefit staff and volunteers working with people for whom benefits are an issue. It provides a comprehensive introduction to the benefits and tax credits system and enables staff to complete basic income maximisation checks on behalf of clients, tenants and service users.
The course covers:
• Benefits available to different client groups
• Structure of the benefit system
• Basic benefit checks
• How to claim and who to contact
• Dealing with problems
• Signposting for more help
"Very clear structure, good pace, de-mystified some complex areas."
"I found it ideal for getting me started to enable me to give basic benefits advice to my clients."
"It gave a solid overview of a long-winded system and left me confident I could help clients navigate it, with the supporting information we were provided with."