This essential two-day course is aimed at non-benefit staff and volunteers working with people for whom benefits are an issue. It provides a comprehensive introduction to the benefits and tax credits system and enables staff to complete basic income maximisation checks on behalf of clients, tenants and service users. The course covers: • Benefits available to different client groups • Structure of the benefit system • Basic benefit checks • How to claim and who to contact • Dealing with problems • Signposting for more help "Very clear structure, good pace, de-mystified some complex areas." "I found it ideal for getting me started to enable me to give basic benefits advice to my clients." "It gave a solid overview of a long-winded system and left me confident I could help clients navigate it, with the supporting information we were provided with."