You do not need to be a benefit expert to make a difference. This course is for anyone working with people on low incomes or with additional needs. You will learn the basics of social security and be able to identify which benefits are available to the people you work with. You will understand the key life events that can have an impact on benefit entitlement and recognise when someone should make a new claim or report a change in circumstances.
The course covers:
• The UK and Scottish social security systems
• Universal credit basics
• Disability and carers’ benefits in the UK and Scotland
• Knowing who can help
This ‘one day equivalent’ introductory level course is aimed at advisers and support workers with no knowledge of benefits.
The course will be delivered online via Zoom from 10am to 1pm with a half hour break each day from 11.15 – 11.45.
It is a practical course, delivered using a combination of trainer presentation, exercises and group discussion.
Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone. Participants will receive an email a few days before the start of the course, with a link to the event hosted on our AskCPAG elearning platform.