This popular two-day course is aimed at professionals and volunteers who work with people on low incomes. It aims to help you support your clients to maximise their income and know when to refer on for more advice. The course gives a broad overview of the social security system. It has the latest information about benefit changes if you want to stay up to date.
The course covers:
• Benefits available to different client groups
• Structure of the benefit system
• Basic benefit checks
• How to claim and who to contact
• Dealing with problems
• Signposting for more help
This course is aimed at those with no or limited knowledge of benefits.