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Welfare reform

Computer says 'no!' - stage one: information provision

01 May 2019
This report presents case studies and analysis from CPAG’s Early Warning System to highlight problems with the information provided to people claiming universal credit.

Universal credit claimants left in the dark about their entitlements

01 May 2019
Universal credit (UC) claimants are routinely in the dark about how much they should receive, how their awards are calculated and if and how they can challenge DWP decisions, because the Department’s communications with claimants are opaque and inadequate, new analysis from the Child Poverty Action Group (CPAG) finds.

Early warning system: top issues update April 2019

01 May 2019
CPAG's early warning system takes the temperature of how changes to benefits are affecting families by highlighting the most problematic issues which advisers around the country are seeing. The latest update reveals ongoing problems with people being wrongly directed to universal credit and people moving to universal credit and becoming significantly worse off, as well as a number of problems with specific elements of universal credit: housing costs, real time information, access to appeal rights, and failure to adequately meet support needs.

Computer says 'no!' - how good is information provision in universal credit?

01 May 2019
“It’s a fundamental principle in a democracy that governmental bodies must have reasons for their decisions… that they should be able to explain what those reasons are… [and any] decision should be open to review or appeal.” So begins our latest report, Computer says ‘No!’

Universal credit claimants left in the dark about their entitlements

01 May 2019
Universal credit (UC) claimants are routinely in the dark about how much they should receive, how their awards are calculated and if and how they can challenge DWP decisions, because the Department’s communications with claimants are opaque and inadequate.

Is universal credit working for working people? – Usdaw members’ experiences

23 April 2019
Since 2010, the government has ignored rising child poverty while repeating the mantra that work is the best route out of poverty. Work is indeed a factor in escaping poverty, but it needs to be secure work, with a decent wage, decent hours and prospects.

Children still out in the cold

28 March 2019
The benefits freeze has left families out in the cold – but just £20 per month for families would help restore children’s benefits and keep 100,000 out of poverty.

Pre Order: Big Book of Benefits and Money for Older People 19/21 1st ed

£35.00
This new Big Book covers changing pension age benefits and other money matters, including managing finances, income tax, pension choices, going abroad and paying for care.

Lessons from the welfare reform summit

11 December 2018
Welfare reform and its effects have rarely been out of the news in the past few years – and rightly so. But the focus of coverage is often on political arguments taking place at Westminster. It’s vital we hear from those directly affected by the changes to social security, and from those who work with and support them.

UN Rapporteur’s report a ‘wake-up call’ on UK poverty

19 November 2018
When the United Nations Special Rapporteur on extreme poverty and human rights, Professor Philip Alston, completed his 10 day visit to the UK on 16 November, he found that the poverty he had observed was unjust and, in his opinion, contrary to British values.