28 August 2020
Two weeks ago pupils, parents and schools were up in arms when the news broke that 40 per cent of teacher-assessed A level results had been downgraded by at least one grade. The culprit? A computer, or to be precise, an algorithm. This episode clearly shows the chaos that can be caused to people’s lives when the technology that so many parts of public services now rely on goes wrong.
24 July 2020
This is the tenth in a series of regular briefings, Mind the Gaps, which highlight some of the gaps in support that exist for children and families affected by the Covid-19 pandemic. Evidence of these gaps is drawn from our Early Warning System (EWS) which collects case studies from frontline practitioners working directly with families on the problems they are seeing with the social security system.
Tribunal making worse decision than DWP offered claimant / practice of "offers"
This case concerns the apparent DWP practice of making "offers" to claimants who have appealed a decision about their benefit entitlement where if the claimant states they would renew their appeal against a revised decision that gave them what was offered, the Decision Maker does not revise as offered but instead allows the case to proceed to the Tribunal. In particular it concerns the approach the First-tier Tribunal should take when faced with a case in which such an offer has been made and refused.
Summary of universal credit mandatory reconsideration problems coming into the EWS and an invitation to complete an MR survey.
Issue 273 (December 2019)
Martin Williams considers the DWP practice of making ‘offers’ in personal independence payment (PIP) appeals.
9th March 2020
This one-day course looks at how to challenge personal independence payment (PIP) decisions. There is an opportunity to discuss how the different PIP criteria affect appeal tactics, and think through...
Advisers are reporting delays in receiving DWP submissions. Ed Pybus looks into the issue.
19 July 2019
In the second in this series, our report looks at problems with understanding decisions, challenging errors and protecting the rights of people claiming universal credit (UC). It outlines some of the problems claimants experience when they try to challenge a decision about their UC award. These problems have been identified by analysing case studies received via CPAG’s Early Warning System (EWS).
19 July 2019
Universal credit (UC) claimants who suspect the DWP has made a mistake in their award and ask for a review are too often blocked by DWP error and failures in the system, a new report from Child Poverty Action Group (CPAG) shows.
26 April 2019
As our Early Warning System has found increasingly in recent months, people are facing problems with how decisions are being made about their benefits. It’s vital that people have the right of appeal, and that decision-making is clear and fair, and we know this is not always the case.