Advice

We offer free, independent, expert, up-to-date advice and information to frontline advisers and support staff in Scotland on all aspects of the benefits and tax credits system. This includes: how to claim, what to claim, how to appeal and what to do when things go wrong.

The impact of the transition to universal credit is only just beginning to be felt. By the end of 2018, all job centres across the UK will be processing claimants in the new system, and by 2022 all existing eligible claimants still on the legacy benefits will have been migrated to the new system – 12 million households.