At a time when fuel poverty is affecting more and more households, the Fuel Rights Handbook provides advisers with the information they need to help clients striving to cope with rising fuel bills, debt and related problems with fuel supply.
The latest edition gives advisers easy access to new and updated information on:
who is liable to pay the bill
what you can do if you are in arrears
how you can prevent being disconnected
the best way to pay for fuel consumption
how to challenge a decision, and what you can do if you are accused of fraud
how you can get help to make your home more energy efficient
With its emphasis on the legal protection of vulnerable consumers, and practical advice on pursuing complaints and obtaining compensation, the handbook is a vital tool in reducing and helping to prevent fuel poverty.
Who is it for? The Fuel Rights Handbook is an essential resource for consumer advisers, lawyers, social workers, advice agencies and anyone struggling to cope with rising fuel bills.
The Fuel Rights Handbook is relied on by all Citizens Advice Bureaux and by consumer advisers, lawyers, social workers, advice agencies and anyone struggling to cope with rising fuel bills.